Shein Return Policy: Your Guide to Returning Online and In-Store Purchases

Shein is a popular online fashion retailer that offers trendy clothing, accessories, and footwear at affordable prices. While the brand has gained a loyal customer base, there may be instances where customers want to return their purchases. Thus, understanding the Shein return policy, both online and in-store, is essential.

Shein has a straightforward and hassle-free return policy that allows customers to return products within 35 days of purchase. To initiate a return, customers must sign in to their Shein account and go to “My Orders.” From there, they can click on the “Return Item” button and select the items they want to return. Customers need to indicate the reasons for the return, and the next step is to print the return label and securely tape it on the outside of the package.

It is important to note that Shein does not accept returns for non-Shein products, and customers need to contact Shein customer service within 24 hours of receipt if they receive a damaged or defective item. Customers can return their products online and in-store, depending on their preferences. The article will provide a comprehensive guide to the Shein return policy, including the steps involved in returning products, the return window, and any restrictions or exceptions that customers must be aware of.

Understanding Shein Return Policy

Shein is an online fashion retailer that offers a wide range of clothing, shoes, and accessories for women, men, and kids. They have a straightforward return policy allowing customers to return items within 35 days of purchase.

To initiate a return, customers must log in to their Shein account, go to “My Orders,” and click the “Return Item” button. They can then select the items they want to return, indicate the reasons for the return, and submit the request. Shein will provide a return label that customers can print and securely tape on the outside of their return package.

It’s important to note that Shein only accepts returns for items in their original condition, with all tags and labels attached. Items worn, washed, or damaged are not eligible for return. Additionally, lingerie, swimwear, and accessories like earrings and headbands cannot be returned for hygiene reasons.

Customers are responsible for paying the return shipping fee, which will be deducted from their refund amount. Shein will process the refund within 7-10 business days after receiving the returned items. The refund will be issued to the original payment method used for the purchase.

It’s also worth mentioning that Shein’s return policy applies to both online and in-store purchases. However, customers who make in-store purchases can only return items to a Shein store within 35 days of the purchase date. They must bring the original receipt and the items they want to return to the store. Shein will process the return and issue a refund to the original payment method.

Overall, Shein’s return policy is straightforward to understand. Customers have 35 days to return items, but they need to ensure that they are in their original condition and pay the return shipping fee. In-store purchases can also be returned to a Shein store within 35 days of the purchase date.

Online Return Process

Customers who wish to return items purchased from Shein can do so online. The online return process comprises three sub-sections: Return Request, Packaging and Shipping, and Refund Processing.

Return Request

To initiate a return request, customers must log in to their Shein account and navigate to “My Orders.” From there, they can select the items they wish to return and indicate their reason. Once the request is submitted, Shein will review the request and provide the customer with a return authorization number.

Packaging and Shipping

After receiving the return authorization number, customers must package the items securely and ship them back to Shein. Shein recommends using a trackable shipping method and retaining the receipt for reference. Customers are responsible for the cost of return shipping, except in cases where Shein has made an error or the item is defective.

Refund Processing

Once Shein receives the returned items, they will be inspected to ensure they meet the return criteria. If the items are deemed eligible for return, Shein will issue a refund to the customer’s Shein wallet or original payment method, depending on the customer’s preference. The refund processing time may vary depending on the payment method and can take up to 14 business days.

It is important to note that not all items are eligible for return. Shein has a list of non-returnable items, including bodysuits, lingerie, swimwear, and accessories. Customers should review the return policy and item eligibility before making a purchase.

In-Store Return Process

Customers who prefer to return items in-store can do so at any Shein physical location. The process is straightforward and involves three main steps: return request, item verification, and refund processing.

Return Request

To initiate an in-store return, customers should bring the item(s) they wish to return to any Shein physical store. They must provide a valid form of identification and the original receipt or packing slip. The store associate will verify the item(s) and initiate the return request.

Item Verification

The next step is item verification. The store associate will inspect the item(s) to ensure they are in their original condition, with all tags and labels intact. If the item(s) passes the verification process, the associate will proceed with the refund.

If the item(s) fail the verification process, the customer will not be eligible for a refund. Instead, they may be offered an exchange or store credit.

Refund Processing

The refund will be processed once the item(s) have passed the verification process. The refund will be issued in the original form of payment, and the customer will receive a receipt indicating the refund amount.

It is important to note that the refund processing time may vary depending on the payment method and the customer’s bank. Customers are advised to allow up to 10 business days for the refund to reflect in their account.

In conclusion, the in-store return process at Shein is simple and hassle-free. Customers can initiate the return request, undergo item verification, and receive their refund promptly.

Exceptions to Return Policy

When it comes to returns, SHEIN has a pretty straightforward policy. However, customers should be aware of a few exceptions to their return policy. This section will cover non-returnable items and return window limitations.

Non-Returnable Items

SHEIN lists non-returnable items that cannot be returned for a refund or exchange. These items include:

• Lingerie and swimwear
• Bodysuits
• Jewelry and accessories
• Beauty and personal care items
• Clearance items

It’s important to note that these non-returnable items can only be returned if they are defective or damaged upon arrival. Customers should contact SHEIN’s customer service as soon as possible to initiate a return.

Return Window Limitations

SHEIN’s return window is 35 days from the date of purchase. However, customers should be aware of a few limitations to this return window. The return window does not apply to:

• Final sale items
• Items that have been worn or washed
• Items that have been altered or damaged by the customer

In addition, customers should remember that the return window only applies to online purchases. In-store purchases cannot be returned online and must be returned in-store.

Customers should be aware of these exceptions to SHEIN’s return policy to avoid any confusion or disappointment. It’s important to carefully read the return policy and check the list of non-returnable items before purchasing. If there are any questions or concerns, customers can always contact SHEIN’s customer service for assistance.

Discrepancies and Disputes

Despite Shein’s efforts to provide a smooth and hassle-free return process, discrepancies and disputes can still arise. Here are some common issues that customers may encounter when returning items to Shein:

Refund Delays

Shein’s return policy states that refunds will be issued within 7-10 business days after receiving and processing the returned items. However, some customers have reported experiencing delays in receiving their refunds. Customers are advised to contact Shein’s customer service team for assistance if this happens.

Incorrect Refund Amount

Another issue that customers may encounter is receiving an incorrect refund amount. This can happen if the returned item is not in its original condition or if the customer used a discount code or gift card to purchase the item. Shein may deduct a restocking fee or adjust the refund amount accordingly in such cases. Customers are encouraged to review their refund details carefully and contact Shein with any questions or concerns.

Lost or Damaged Packages

Customers may also encounter issues with lost or damaged packages during the return process. To avoid this, Shein recommends using a trackable shipping method and purchasing insurance for the package. Customers should contact the shipping carrier and Shein’s customer service team for assistance if a package is lost or damaged.

Dispute Resolution

If a customer is unsatisfied with Shein’s handling of a return or refund, they can file a dispute with their payment provider (e.g., credit card company, PayPal) to request a chargeback. However, Shein’s website states that filing a dispute without contacting their customer service team may result in the customer’s account being suspended or terminated.

While discrepancies and disputes can occur during the return process, Shein’s customer service team is available to assist customers and resolve any issues that may arise.

Contacting Shein’s Customer Service

Shein’s customer service team can assist customers with any questions or concerns regarding their orders, returns, or other issues. Customers can contact Shein’s customer service team through live chat, email, and phone.

Live Chat

Shein’s live chat feature is available from 6 AM to 9 PM (PST time) and can be accessed by clicking the “Customer Service” tab on the Shein website. Customers can chat with a customer service representative in real-time to get immediate assistance with their questions or concerns.

Email

Customers can also email Shein’s customer service team by filling out a contact form on the Shein website. The contact form can be accessed by clicking on the “Contact Us” tab on the Shein website. Customers can expect a response from the customer service team within 24 hours.

Phone

Customers can contact Shein’s customer service team by phone by calling the customer service hotline provided on the Shein website. The hotline is available from 6 AM to 9 PM (PST). Customers can expect to speak with a customer service representative who can assist with their questions or concerns.

Overall, Shein’s customer service team readily assists customers with any issues. Whether through live chat, email, or phone, customers can expect prompt and helpful assistance from the Shein customer service team.

Frequently Asked Questions

Is there a deadline for returning Shein’s items?

Yes. Shein allows customers to initiate a return within 35 days of the purchase date. The return package must be postmarked within 35 days after the purchase date. Returns postmarked after 35 days from the purchase date will not be accepted.

How do I initiate a return for a Shein purchase?

To initiate a return for a Shein purchase, customers need to follow these steps:

1. Sign into your Shein User Account.
2. Go to “My Orders,” find the order that contains the item(s) you would like to return and click “Order Details.”
3. Then click the “Quick Return” button, select the item(s) you would like to return, indicate the reason, and click “Next Step.”
4. Print the return label and attach it to the package.
5. Postmark your return within 35 days from the purchase date.

Can I exchange a Shein item for a different size?

Unfortunately, Shein does not offer exchanges. However, customers can return the item and place a new order for the correct size or color.

Are there any fees associated with Shein returns?

Shein offers free returns for US customers. Customers can accept returns postmarked within 35 days from the purchase date. Use the return label to postmark the return within 35 days from the purchase date, and Shein will cover the cost of the first return shipping. For later returns or additional returns from the same order, a $7.99 fee will be deducted per package, or customers can return using their shipping method.