A couple who gave pub a ‘disappointing’ online review were shocked when the landlord replied with a sarcastic comment about their sex life.
The woman ‘Lizzie’ and her partner went to the Claycutters Arms at Chudleigh Knighton, Devon but found it “disappointing”, leaving a three-star review on Google.
Lizzie gave a mixed review, pointing out some positive points but the overall experience was average.
She wrote: “Went here for a roast, the meat & Yorkshire pudding were lovely, but the rest was disappointing and the service wasn’t the best.”
But the couple were shocked when the landlord Ivan replied under ‘response from the owner’. He replied, “I sometimes am completely confused about what some people expect as service.”
“We get so many saying it’s great then a few actually very few saying it’s not… so Lizzie help us by telling us why? What do you expect???
“I have no idea what needs fixing but just to be clear reviews like this are so upsetting to our team that give up their Sundays to serve you.
“But tell us why ffs the same for the food! We have to make this place work for us and all those that depend on the pub. We need feedback, but this really is a complete waste of everybody’s time.
“We hope you don’t come back, but for anyone reading, grab Ivan Jane Emily Tom or Tom and let them know.
“But ask if I’m in a good mood first! Xx.
“We won’t get it right – most likely like your sexlife.”
On Tripadvisor The Claycutters has an average rating of four (very good) from 457 reviews – including 240 Excellent five stars.
And locals have taken to social media in support of the pub, praising Ivan’s no-nonsense approach.
One said: “Go Ivan. A brilliant pub – seriously get a grip we are lucky our pubs are back open about time we stop pandering to idiots especially those who moan about vegetables.”
A second said: “Good on you Ivan. We will be back soon and insult me as much as you want. We know what a great job you and your staff have been doing during difficult times.”
A third said: “Its a cracking pub I love the fact he fights back about pathetic reviews.”
In February Ivan got into a war of words with Beltane Morris Dancers who left a string of one star ratings calling him “rude” and “unwelcoming.”
He responded by admonishing them and claiming they moved furniture around and didn’t leave to close to closing time.
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